What's one more review of a place w/ mostly 5 stars?
Well, I came here, specifically, *because* of the one star review. I had a heater core that I needed to be replaced, and found Imperial and Kevin by searching specifically "heater core" as stupid as that sounds. It was a lark, and voila... up this one start review popped.
Plenty of places have 5 star reviews, but not all of them respond to the rare negative review. It says a lot about someone's commitment to a business when they actually care enough to kindly, professionally, and politely offer a counter to the rare bad review. I was impressed with his response, so I took the leap and took my '95 YJ Wrangler in for a new heater core.
Kevin was kind enough to suggest other options to make sure my car was in the best of shape, but I opted to just go with the main repair... but it's awesome to know he will give you a fair assessment of all you can do, without trying to hard upsell you into something you might be confused about, or not understand. I know my truck fairly well, esp. through my trusty mechanic at Golden Gate Jeep in the city, so I knew I didn't need any extra work done... so a heater core it was. (My YJ was spitting antifreeze into the passenger side footwell, and I was dutifully breathing it for a couple months so yeah, my memory is gone and I don't know where I am).
I called yesterday, he ordered the part, I came in this AM and he had hooked up a $25 rental for the day from Enterprise (see previous review) - I dropped it off, they did the work, I picked it up later that day - and my car actually has heat, vent, and a atmosphere that is unlike a hostile alien planet.
The estimate was *PRECISELY* the final price. Kevin was kind, friendly, helpful, responsive, and clear. I hate these sort of mundane challenges of daily life.. trying to work, while trying to get minutia taken care of. It's usually a drag.
This was a treat..... it's rare, it was easy, it was simple, and I am (half-jokingly) hoping my car breaks again so I can go back. okay okay, I am joking... but it's a 1995, so I will need help again. In this situation, it's pretty obvious who I will visit again.
Thanks guys. Well done.
— Uncle Fishbits Aeneas X.